Customer Charter
Spring Developments is committed to our Customer Care Charter to ensure that you receive the very best service. From reservation to the day you receive your keys and beyond. We aim to provide you with a quality new home as well as making the entire moving process as easy as possible
The Consumer Code For House Builders
The Code applies to all Home Buyers who have signed a Reservation agreement for a new or newly converted Home on or after the 1 June 2016 that has been built by a Home Builder registered with one of the Home Warranty Bodies.
The purpose of the Code is to ensure that Home Buyers:
-Are treated fairly;
-Know what service levels to expect;
-Are given reliable information upon which to make their decisions; and
-Know how to access speedy, low-cost dispute-resolution arrangements if they are dissatisfied.
10 year Structural Warranty
For complete peace of mind all of our new buid, conversion and mixed use developments are covered by a 10 year warranty with BUILD-ZONE.
BUILD-ZONE is widely accepted by lenders in the UK, as structural and home warranty providers.
Congratulations, you've found your dream home and are ready to reserve.
Here's a few handy tips and an idea of what to expect over the next 6 weeks.
Customer Care
For a period of 2 years following legal (build) completion our Customer Service team is available to help with any queries about your new home.
What to expect when you have moved in
Moving into a new home is an exciting time, its important to remember that your home has never been lived in and will take a while to climatise. Our handy guide covers what to expect in the first year with some basic tips on how to look after your new home.
Jargon Buster
The language or expressions used in the world of property can sometimes be unfamiliar to anyone who is not regularly buying or selling. Here is a handy guide to help you understand what they all mean.
